TicketModules vs Ticksy
Ticksy has served Envato authors for years. If it still works for you, stay. Here is an honest comparison for authors who are looking.
| Capability | Ticksy | TicketModules |
|---|---|---|
| Envato purchase-code verification | Yes | Yes — plus graceful handling when Envato is down |
| Knowledge base | Yes | Yes — and it trains the AI |
| AI draft replies from your own docs | No | Yes |
| Automatic answers for documented questions | No | Yes, opt-in and clearly labelled |
| Email piping in and out with correct threading | Partial | Yes |
| Expired-support renewal upsell | No | Yes |
| One-click full data export | No | Yes, on every plan |
| Public status page | No | Yes |
| Public tickets | Yes | Not yet — on our roadmap |
Ticksy is a fine product with a real community. We are betting on two things it does not offer today: AI grounded in your own documentation, and data you can walk away with.
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