Documentation
How to run your desk
Written for somebody who sells themes or plugins and has never run a support desk before — not for somebody who already knows what a webhook is.
Getting started
From signing up to answering your first ticket.
Setting things up
Email, your own domain, purchase checks, your team.
Day to day
Answering, AI drafts, live chat, the knowledge base.
Moving in
Bringing a support history across from somewhere else.
Not covered here?
Ask us. We would rather answer once and write the page than answer the same question twenty times.
Get in touch